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Oh man, I love this Heartbeat K team Kelly lifetime member shirt. In my years as a call center supervisor I have told this story many times as an example of how to provide great customer service over the phone, and I always prefaced the story with the phrase “Let me tell you about the best customer service experience I ever had.” So this question is a perfect place for that story. I hadn’t really thought about just how masterfully she was handling the call while we were on it, but her artistry slowly became apparent as I dissected everything that had happened.
Heartbeat K team Kelly lifetime member shirt, hoodie, sweater and v-neck t-shirt
Best Heartbeat K team Kelly lifetime member shirt
I will guarantee she had either a piece of Heartbeat K team Kelly lifetime member shirt on her screen with a list of all (at the time) 31 teams, and one obscure fact about each of those teams. Not the fact that they had fired their head coach, for example, but maybe the fact that they had hired a new Linebackers coach. Not that they had won the Super Bowl, but rather that they had missed the playoffs by one game. This would enable her to ask a simple question that would get the person talking about their team.